The position of Night Supervisor at Gladstone Brewing Co. is an important one, as you are one of the main faces of the brewery. Whether you're filling a growler or educating people about the difference between Belgian ales, European lagers, and West Coast hop-forward styles - you know people want our beer and you're going to help get it to them. Working in collaboration with the Daytime Supervisor, the Night Supervisor is responsible for supervising a team of servers and ensuring customer satisfaction. This position is an integral part of the Front of House team and a representative for the Gladstone Brewing Co. brand, responsible for upholding company values at all times while ensuring our standards of quality service to staff and customers are met.


You are:
  • Outgoing, and a master of quick, genuine interactions with people

  • Energetic and fun to be around

  • Detail-oriented, organized, efficient and self-motivated

  • Able to convey your passion for craft beer and get others excited about it

  • Able to anticipate and support your teammate's needs

  • A strong communicator


Job Details
  • Competitive with inclusion in tip pool

Roles and Responsibilities
  • Reports to ownership

  • Sets a high level of service and professionalism for patrons and co-workers

  • Excellent knowledge of the brewery's product as well as our secondary options

  • Ability to describe different styles of beers to customers

  • Knowledge of out-of-house options (cider, wine, etc) that is served in-house.

  • Present yourself in a casual but professional manner in accordance with Gladstone Brewing Co. company policy

  • Responsible for following the cleaning, set up, and tear down routine / checklists for the tasting lounge and patio

  • Making note of any damage or maintenance issues that involve the patio area, tasting lounge, and washrooms and reporting to supervisors

  • Being able to foresee, prepare and handle multiple different scenarios

  • Setting up serving area that is appropriate for the weather

  • Restricting entry of patrons if capacity has been reached

  • Extinguishing heated situations and banning of patrons

  • Filing nightly log and situation reports

  • Minor lifting required when transporting / restocking kegs and cooler beverages.


Required Skills and Qualifications
  • Serving It Right Certificate

  • 5 years prior experience in service industry

  • Experience dealing with craft beer

  • Cicerone certification considered a strong asset


Please apply electronically with resume and coverletter to Alexandra Stephanson: