TEAM

OUR
NIGHT SUPERVISOR

The position of Night Supervisor at Gladstone Brewing Co. is an important one, as you are one of the main faces of the brewery. Whether you're filling a growler or educating people about the difference between Belgian ales, European lagers, and West Coast hop-forward styles - you know people want our beer and you're going to help get it to them. Working in collaboration with the Daytime Supervisor, the Night Supervisor is responsible for supervising a team of servers and ensuring customer satisfaction. This position is an integral part of the Front of House team and a representative for the Gladstone Brewing Co. brand, responsible for upholding company values at all times while ensuring our standards of quality service to staff and customers are met.

 

You are:
  • Outgoing, and a master of quick, genuine interactions with people

  • Energetic and fun to be around

  • Detail-oriented, organized, efficient and self-motivated

  • Able to convey your passion for craft beer and get others excited about it

  • Able to anticipate and support your teammate's needs

  • A strong communicator

 

Job Details
  • Competitive with inclusion in tip pool

Roles and Responsibilities
  • Reports to ownership

  • Sets a high level of service and professionalism for patrons and co-workers

  • Excellent knowledge of the brewery's product as well as our secondary options

  • Ability to describe different styles of beers to customers

  • Knowledge of out-of-house options (cider, wine, etc) that is served in-house.

  • Present yourself in a casual but professional manner in accordance with Gladstone Brewing Co. company policy

  • Responsible for following the cleaning, set up, and tear down routine / checklists for the tasting lounge and patio

  • Making note of any damage or maintenance issues that involve the patio area, tasting lounge, and washrooms and reporting to supervisors

  • Being able to foresee, prepare and handle multiple different scenarios

  • Setting up serving area that is appropriate for the weather

  • Restricting entry of patrons if capacity has been reached

  • Extinguishing heated situations and banning of patrons

  • Filing nightly log and situation reports

  • Minor lifting required when transporting / restocking kegs and cooler beverages.

 

Required Skills and Qualifications
  • Serving It Right Certificate

  • 5 years prior experience in service industry

  • Experience dealing with craft beer

  • Cicerone certification considered a strong asset

 

Please apply electronically with resume and coverletter to Alexandra Stephanson: alexandra@gladstonebrewing.ca.

ADDRESS

 

244 4th Street

Courtenay, BC 

V9N 1G6

CONTACT

info@gladstonebrewing.ca

Tel: 250-871-1111

 

HOURS

 

OPEN DAILY

Sunday to Tuesday: 12PM-10PM

Wednesday and Thursday:

12PM-11PM

Friday and Saturday:

12PM-Midnight

MAILING LIST

©2018 Gladstone Brewing Co.